Terms of Service

1. Acceptance of Terms & Service Overview

Welcome to NextRide (“NextRide”, “we”, “our”, or “us”). NextRide provides a telephone-first automated Interactive Voice Response (IVR) and two-way Short Message Service (SMS) mobility and community information platform engineered for commuters who live a kosher lifestyle using kosher feature phones without web browsers, application stores, or internet access.

By dialing NextRide telephony lines (including +44 330 053 3944), transmitting an SMS message to NextRide numbers, or creating an account at nextride.online, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, do not use our services.

2. Scope of Services Provided

NextRide delivers automated, real-time daily commuting intelligence and communal information where supported:

• Buses & Trams: Live arrival countdowns, stop lookups, stop disambiguation, and saved speed dials where supported.
• Rail & Trains: Live platform numbers, scheduled and expected departure times, operator information, and service delay statuses where available.
• Flight Schedules: Flight departures, arrivals, terminal and gate information, and live flight statuses where supported.
• Traffic & Commute Information: Estimated travel times, congestion reports, and route condition updates where available.
• Weather Forecasts: Daily weather summaries, multi-day outlooks, and localized weather forecasts.
• Prayer & Holiday Times: Halachic prayer times (zmanim), Sabbath candle lighting, and Havdalah times based on astronomical calculations for supported locations.
• Currency Exchange Rates: Real-time foreign exchange rate information across supported currency pairs.
• Community & Taxi Information: Directory lookups, transfer connections, and dispatch referral services for local taxi and community transportation providers where available.

3. Telephony (IVR) & Two-Way SMS Messaging Terms

Plan Gating: Two-way SMS transit queries and in-call IVR SMS summaries are exclusively available to active paying subscribers on Pay As You Go (PAYG), Monthly, Annual Standard, and Annual Large Family plans. Callers on the free ad-supported tier are excluded from SMS transit lookups, except for Taxi Dispatch services which remain accessible to all callers.

4. Plans, Token Economics & Billing

NextRide operates a transparent, localized token and subscription ledger. Account balances and family sharing are managed through the Customer Portal:

• 7-Day Free Trial: Auto-provisioned on first inbound dial with 10 complimentary lookup tokens.
• Free Ad-Supported Tier: Includes 50 voice lookups per month sponsored by targeted audio sponsor announcements played prior to transit results.
• Pay As You Go (PAYG): Provides 50 telephony lookup tokens valid for 12 months, supporting up to 2 family numbers.
• Monthly Plan: Includes 100 voice calls per month and a dedicated monthly SMS quota (40 SMS queries), supporting up to 4 family members. Subscriptions automatically renew monthly unless cancelled.
• Annual Standard Plan: Includes 100 voice calls per month (1,200/year) and 40 SMS queries per month, supporting up to 5 family members (includes 2 free months). Renews annually.
• Annual Large Family Plan: Includes 200 voice calls per month (2,400/year) and 80 SMS queries per month, supporting up to 9 family members with dedicated priority routing. Renews annually.
• Top-Up & SMS Booster Packs: Subscribers can purchase 100-token voice top-ups or 50-SMS Booster Packs at any time. Top-up tokens never expire and roll over indefinitely.
• Grace Call Policy: When monthly quotas and tokens are exhausted, NextRide allows exactly one emergency grace call per calendar month to ensure commuters are never stranded.

Supported Global Currencies: NextRide processes payments via Stripe in 12 localized currencies: GBP (£), USD ($), EUR (€), ILS (₪), CAD ($), CHF, AUD ($), BRL (R$), ARS ($), MXN ($), ZAR (R), and GIP (£). All payments are final and non-refundable except where required by applicable statutory consumer protection law.

5. Halachic Shabbat & Jewish Holiday (Melacha) Policy

In adherence to Jewish religious law (Halacha), NextRide strictly suppresses all automated proactive communications—including global promotional announcements, outbound SMS marketing broadcasts, administrative renewal notices, and proactive customer support callbacks—during the Sabbath (Shabbat) and Jewish Biblical Holidays (Yom Tov) in accordance with the caller’s geolocated astronomical sunset and Havdalah times.

Direct, real-time incoming transit lookups initiated by a caller dialing the service or sending a text message are processed automatically.

6. Intellectual Property, UK Database Rights & Prohibited Competitive Use

NextRide grants active, authorized commuters a limited, personal, non-exclusive, non-transferable, and revocable right to query individual real-time transit and communal lookups strictly for personal, non-commercial travel use. All rights not expressly granted are reserved by NextRide:

• Proprietary Copyright & Trade Secret Ownership: All NextRide software, backend and portal source code, IVR call-flow state machines, DTMF menu architectures, multilingual prompt scripts across supported languages and regional dialects, Hebrew and Yiddish grapheme-to-phoneme (G2P) phonetic engines, pronunciation lexicons, and custom male telephony voice personas are the exclusive copyrighted property and confidential trade secrets of NextRide.
• UK Sui Generis Database Rights: NextRide explicitly asserts statutory Database Rights pursuant to the United Kingdom Copyright and Rights in Databases Regulations 1997 (SI 1997/3032, as amended) over all curated community and Heimishe transit schedules, GTFS datasets, operator directories, regional community hubs, charter flight boards, and localized stop aliases, reflecting substantial investment in obtaining, verifying, normalizing, and presenting those datasets. Unauthorized extraction or re-utilization of all or any substantial part of any NextRide database—or repeated and systematic extraction or re-utilization of insubstantial parts—is strictly prohibited.
• Prohibition on Automated API Scraping & Bot IVR Dialing: You may not use bots, crawlers, spiders, headless browsers, automated scripts, data-mining tools, or rate-limit circumvention techniques against any NextRide API or web portal, nor initiate automated, robo, or bot telephone calls into NextRide telephony lines, systematically map DTMF/voice menu trees, or record NextRide IVR prompts or call streams.
• Strict Prohibition on AI Training & Voice Cloning: Recording, capturing, segmenting, extracting, or using any NextRide telephony audio, cached speech assets, or Text-to-Speech (TTS) outputs to train, fine-tune, evaluate, or synthesize artificial intelligence or machine learning models, speaker embeddings, speech datasets, or voice clones is strictly forbidden.
• No Reverse Engineering, Benchmarking, or Commercial Resale: You may not reverse engineer, decompile, disassemble, or attempt to derive NextRide’s source logic, routing algorithms, or phonetic mappings; perform competitive benchmarking to build, train, populate, or assist any competing mobility or telephony product; or mirror, syndicate, sublicense, or resell NextRide lookups or data feeds.

7. Accuracy Disclaimers & Warranties

NextRide relies on data feeds from third-party transit authorities, rail operators, flight tracking services, traffic monitors, weather services, calendar calculations, and financial institutions. However, transit departure countdowns, delay notifications, platform allocations, and flight statuses are live estimates subject to vehicle breakdowns, traffic congestion, weather emergencies, and external provider outages.

NEXTRIDE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT TRANSIT ARRIVALS, RAIL TIMES, OR FLIGHT ESTIMATES WILL BE 100% ERROR-FREE OR THAT TRANSIT OPERATORS WILL ADHERE TO BROADCAST SCHEDULES.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEXTRIDE AND ITS OPERATORS, DIRECTORS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES—INCLUDING MISSED FLIGHTS, MISSED TRAINS, MISSED BUSES, EMPLOYMENT DISPUTES, OR PERSONAL INCONVENIENCE—ARISING FROM THE USE OR INABILITY TO USE THE SERVICE.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved in the courts of England and Wales, without prejudice to NextRide’s right to seek immediate injunctive or equitable relief in any jurisdiction of competent authority to restrain unauthorized database extraction, scraping, voice cloning, or intellectual property infringement.

10. Contact & Support

For questions regarding these Terms, billing inquiries, or technical support: